Author Archive

Resolving Conflict: Putting Mediation First

At Sheridan Resolutions we were delighted to support recently the Civil Mediation Council event “Resolving Conflict: Putting Mediation First”.

As regular readers of the Sheridan Weekly and our blogs will know, disputes in the business workplace cost billions of pounds. And indirect costs to individuals can include mental health challenges and the disruption of previously settled work and life patterns. The CMC event has so many takeaways and here, in brief, are mine …

  1. Deal with workplace problems early
  2. Foster dignity and respect in the workplace
  3. Equip managers to have soft skills to deal with bullying harassment complaints
  4. Be mindful of power games – and how these can impact equality
  5. Keep processes flexible and do not let these become more important than the outcome
  6. Attempt informal resolution first
  7. Identify unacceptable behaviours at work
  8. Ensure and respect confidentiality
  9. Focus on the behaviour, not the individual

Awareness is growing that the mediation of disputes can provide solutions which meet the needs of all parties, cost much less than litigation, are dealt with more speedily, avoid disruption to business. And at least as importantly, it can remove the debilitating effects of conflict and restore professional and personal relationships.

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Coaching through Change – Our latest Sheridan Breakfast

Our latest event this week was all about “Coaching through Change” held at the offices of our friends at Liberty Group. In an excellent session, we looked at our own experiences of Coaching through Change in a variety of case studies and got excellent feedback from attendees on the Top Tips for best outcomes from coaching interventions.

It’s so important to hold these breakfasts. In today’s fast-moving and changing world, we are not always able to make time to stand back, reflect and see the bigger picture – and yet everything we do starts with thinking. Executive coaching enables self-reflection and therefore ensures decisions and actions are considered. This in turn means that outcomes are positive for both coaches and sponsor organisation. It brings improved levels of performance to existing and future roles; accelerates high potential; manages stress, change, conflict or crisis; and acts as a confidential sounding board for sensitive and strategic management issues.

We will share the results of the breakfast in a forthcoming whitepaper and podcast.

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Practise what you preach

In recent weeks, we’ve been talking about our development as a global business. It’s all really exciting, though in this week’s Sheridan Weekly we want to highlight the other side of success – how do you grow and still keep your original values strong? In short, how does our business (and maybe yours) continue to practise what it preaches, when all around is changing?

This is why I felt so drawn to this week’s lead article. One of the most important parts of leadership, it says, is not just having a vision but showing how to make it real by role modelling best behaviours. Many companies write down their values, but how to live up to them daily when the business you are in is evolving so quickly? It feels like a complex challenge, but the truth is deceptively clear and simple:  values should challenge us not on what we do, but on how we do it. And that shouldn’t change, no matter what else happens.

Keep looking at our blogsLinkedIn and twitter for more details on this and other subjects and at our website – www.sheridanresolutions.com. And don’t forget to Sign up Here  for the Sheridan Weekly. It’s free and you can unsubscribe at any time.

Caroline Sheridan, Chair, Workplace and Employment CMC group and Founder of Sheridan Resolutions

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Caroline Sheridan talks about a great CMC event – 3rd October!

Caroline is on video on LinkedIn talking about the latest CMC event – Watch the video

Join the Civil Mediation Council on 3rd October at the Bank of England 3pm start to listen to keynote speakers on how to resolve conflict in the workplace and put mediation first – particularly in bullying and harassment complaints

To join us click here!

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Sheridan Resolutions in Executive Global magazine

We’re really excited to feature in the latest Executive Global magazine. In the current edition Caroline Sheridan talks about the Power of Team Coaching and its impact on Performance, Leadership and Collaboration …

You can find out more about Executive Global here!

And click here for our whitepaper on team coaching and the accompanying podcast

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New Sheridan Whitepaper on Team Coaching!

New Sheridan Whitepaper on Team Coaching!

We’re delighted to showcase our whitepaper on Team Coaching. Team coaching is moving rapidly up the agenda of businesses we work with. The International Coach Federation (ICF) has identified it as the single biggest area of coaching growth over the last decade.

It fits in with our values at Sheridan Resolutions. We often talk about reasserting humanity in an era of disruption. To do this in the workplace in practice means that businesses must find and embed better ways for individuals to work positively and more effectively with one another within their own teams – and for those teams to work more effectively with other teams.

Key issues addressed in this whitepaper on team coaching include the impact on performance, on leadership and on how teams collaborate both internally and externally. And it’s important as well to remember that a great executive coach is not necessarily the same thing as a great team coach – we help readers understand what separates the best from the rest.

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The present really matters – a tribute to Dr Peter Sweeney

Many of us were saddened recently to learn of the passing of our good friend Dr Peter Sweeney. Peter, to me personally, was a shoulder to lean on at crucial moments in my life. He had a heart of gold and was devoted to the family to whom our thoughts are devoted today.

He was also an integral part of Saracens Rugby Club as the club’s GP. He will be missed by all there – and by anyone else with the good fortune to have come across him. As the club put it so well in their own words on his passing: “Nothing was too much trouble and we will always remember his kindness and willingness to go out of his way to provide support and care to anyone in the Saracens family.” Well said – Peter was a selfless, kind and caring person in all the other areas of his life. His willingness to go the extra mile was an inspiration to all.

Peter had bowel cancer and lived less than a year from diagnosis. His passing has made me reflect on how suddenly things can change. Because they do, we should all take the time to pause, reflect and just appreciate the people and things that we have – and to make the most of every day with them. While the future is of course important, it is the present that really, really matters.

So take the time to ring someone close who you haven’t spoken to for a few weeks. And be kind, say hello and help someone you don’t know at all. I’m proud that the values we hold dear within our team of coaches here at Sheridan Resolutions seek to reflect the support we know Peter gave professional colleagues, clients, friends and strangers alike in during times of crisis.

Caroline Sheridan, Chair, Workplace and Employment CMC group and Founder of Sheridan Resolutions

Keep looking at our blogsLinkedIn and twitter for more details on what we are up to and at our website – www.sheridanresolutions.com.

And don’t forget to Sign up Here  for the Sheridan Weekly. It’s free and you can unsubscribe at any time

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Sheridan Resolutions enjoys summer of global expansion

We are excited to report our ongoing global expansion this summer. We have just won our first work in the USA in Chicago working with a senior leadership team and their line managers and have started work on a female leadership programme in London and Hong Kong. We are also working in Australia, Italy, France and Singapore. Add to that a big inclusion project with a CEO and SLT with workshops in London, Birmingham and Glasgow and things are looking very healthy both at home and abroad.

Keep looking at our blogsLinkedIn and twitter for more details on our expansion and other subjects and at our website – www.sheridanresolutions.com.

And don’t forget to Sign up Here  for the Sheridan Weekly. It’s free and you can unsubscribe at any time.

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Team Coaching Podcast – have a listen!

Welcome to our very first Sheridan Resolutions podcast! We’ve picked Team Coaching as our first subject … read here what it’s about and have a listen to the audio at the bottom of this article …

Team coaching is emerging as a major area of interest for organisations everywhere. The International Coach Federation (ICF) has identified it as the single biggest area of coaching growth over the last decade – and it is not hard to see why.

At Sheridan Resolutions, we often talk about reasserting humanity in an era of disruption. To do this in the workplace in practice means that businesses must find and embed better ways for individuals to work positively and more effectively with one another within their own teams – and for those teams to work more effectively with other teams.

This is easier said than done. Teams are changing and the coaching response needs to change too. This means understanding what we mean by “team coaching”, as distinct from other terms, such as team building, team development and others. It also means identifying the common factors underlying successful team coaching, all of which we have looked at in this podcast.

There are many scenarios in which team coaching be used, such as coaching existing teams, new teams, teams facing new challenges or teams taking time out to reflect. In addition, systemic team coaching – which looks at the connections between teams – is growing rapidly in importance for many businesses.

Key considerations addressed in this podcast on team coaching include the impact on performance, on leadership and on how teams collaborate both internally and externally. And it’s important as well to remember that a great executive coach is not necessarily the same thing as a great team coach – this podcast seeks to help listeners understand what separates the best from the rest.

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Introducing …. Martin Wilson

Martin Wilson, our excellent Executive Coach here at Sheridan Resolutions, is an experienced professional in the world of leadership and talent, working internationally since 2001 with clients across both the public and private sectors. Prior to 2001, acquired multi-sector experience in senior leadership development roles within large corporate environments, including Retail and Financial Services.

Martin’s coaching style is to create a safe space within which to explore challenging issues. His approach is tailored and skilful; he senses when to push and provoke and when a more sensitive approach will yield more sustainable results. It is extremely easy to build trust with him, which allows coachees to make rapid progress. Able to navigate with ease from practical skills to the deepest work on personal barriers or drivers, he successfully opens up more choice and confidence in how others lead themselves, lead others and deliver results.

Have a look here at Martin’s thoughts on how leadership is a matter of mindset.

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