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The Importance of Unlocking Talent

Sheridan Resolutions

The Importance of Unlocking Talent | 13/02/20


Business leaders often refer to their people as ‘their greatest asset’, but yet we see many organisations not taking the time to invest in their employees. That investment needn’t be costly either, it could just be some quality time with their line manager to gain feedback or guidance, or access to training to enhance their capability.

Research shows that people now rate the “opportunity to learn” as among their top reasons for taking a job.¹ Business leaders know that changes in technology, longevity, work practices and business models have created a tremendous demand for continuous, lifelong development.

Whilst some businesses are taking steps to deliver learning opportunities to their people, it is evident this is still quite a challenge for the majority of businesses as learning development was cited as the top-rated challenge amongst HR and business professionals in the Deloitte’s 2019’s Global Human Capital Trends survey.

“Our top-rated trend for 2019 is the need to improving learning and development. 86% of respondents in our global survey rated this issue as important or very important, with only 10% of respondents, feeling ‘very ready’ to address it”

So why is this such a challenge? Especially when you consider that re-training can cost one-sixth of the cost of hiring an external candiate².

The biggest challenge is identifying the needs for each employee. It is a skill to be able to evaluate direct reports and identify what support, guidance or capability development they need to enhance their performance. That is why we support many of our clients in developing line managers to have effective conversations with their teams. Providing skills to line managers in turn makes a positive impact on their direct reports and drives both individual and collective excellence. A move towards team-based leadership usually requires coaching new leadership styles. Team members need to know how and when to relinquish control and, in so doing, to show respect for the differing perspectives and approaches of those who work for them. This helps keep all levels within the team motivated.

At Sheridan Resolutions we provide a range of programmes to support leaders get the most out of their teams, such as our mentoring for growth course or our certified ILM management programmes. We tailor each programme to the needs of the individual or team to ensure our clients get the most from their people.

Contact us to see how we can help you unlock your talent at

¹ Josh Bersin “New Research” LinkedIn Nov18
² Josh Bersin study with General Assembly, forthcoming



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Sheridan Resolutions win HR and L&D Supplier of the Year Award – 2nd year running!

Sheridan Resolutions are proud winners for the second year running of the HR and L&D Supplier of the Year Award at the prestigious London Market Forums Market People Awards. These awards are now in their 4th year celebrating talent across the Insurance Market.


Sheridan Resolutions and Caroline Sheridan were proud to be a sponsor of the event and to host a table, guests including Anabel JohnsonRebecca DreverPauline MillerJohn BissellNigel ClemsonMark Mulligan. We were also proud to present the outstanding contribution to Human Resources and L&D award to James Shepherd, Head of HR Tokio Marine Kiln.


Caroline Sheridan, the CEO of Sheridan Resolutions said this about the show-time themed extravaganza: ‘’My thanks to Roger A. OldhamOscar Javier Padilla and the team for organising a stand-out evening of fun entertainment and celebration of market talent. As sole supplier to Lloyd’s for coaching services, it was the best possible way to celebrate our Award win and our global growth in the field of coaching, team performance, leadership development and conflict resolution. Thanks also to our faculty of great coaches and facilitators who made this possible’’


#mediators #conflict #workplace #resolution #leadership #coaching #lmforums #mediation #cityoflondon #londonevents #insurance


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Sheridan supports Rainbow Trust Children’s Charity

Sheridan Resolutions are delighted to be sponsoring the Rainbow Trust Children’s Charity Grate48. Grate48 is a one-of-a-kind event – to be held on 7th November  – where the only way is up! Participants climb up one of the most prominent features of London’s skyline – the ‘Cheesegrater’ – and experience spectacular views of the city with a glass of fizz when they reach the top.

Rainbow Trust Children’s Charity supports families who have a child aged 0-18 years with a life threatening or terminal illness and need the bespoke support they offer.

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Practise what you preach

In recent weeks, we’ve been talking about our development as a global business. It’s all really exciting, though in this week’s Sheridan Weekly we want to highlight the other side of success – how do you grow and still keep your original values strong? In short, how does our business (and maybe yours) continue to practise what it preaches, when all around is changing?

This is why I felt so drawn to this week’s lead article. One of the most important parts of leadership, it says, is not just having a vision but showing how to make it real by role modelling best behaviours. Many companies write down their values, but how to live up to them daily when the business you are in is evolving so quickly? It feels like a complex challenge, but the truth is deceptively clear and simple:  values should challenge us not on what we do, but on how we do it. And that shouldn’t change, no matter what else happens.

Keep looking at our blogsLinkedIn and twitter for more details on this and other subjects and at our website – And don’t forget to Sign up Here  for the Sheridan Weekly. It’s free and you can unsubscribe at any time.

Caroline Sheridan, Chair, Workplace and Employment CMC group and Founder of Sheridan Resolutions

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Sheridan Resolutions in Executive Global magazine

We’re really excited to feature in the latest Executive Global magazine. In the current edition Caroline Sheridan talks about the Power of Team Coaching and its impact on Performance, Leadership and Collaboration …

You can find out more about Executive Global here!

And click here for our whitepaper on team coaching and the accompanying podcast

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The present really matters – a tribute to Dr Peter Sweeney

Many of us were saddened recently to learn of the passing of our good friend Dr Peter Sweeney. Peter, to me personally, was a shoulder to lean on at crucial moments in my life. He had a heart of gold and was devoted to the family to whom our thoughts are devoted today.

He was also an integral part of Saracens Rugby Club as the club’s GP. He will be missed by all there – and by anyone else with the good fortune to have come across him. As the club put it so well in their own words on his passing: “Nothing was too much trouble and we will always remember his kindness and willingness to go out of his way to provide support and care to anyone in the Saracens family.” Well said – Peter was a selfless, kind and caring person in all the other areas of his life. His willingness to go the extra mile was an inspiration to all.

Peter had bowel cancer and lived less than a year from diagnosis. His passing has made me reflect on how suddenly things can change. Because they do, we should all take the time to pause, reflect and just appreciate the people and things that we have – and to make the most of every day with them. While the future is of course important, it is the present that really, really matters.

So take the time to ring someone close who you haven’t spoken to for a few weeks. And be kind, say hello and help someone you don’t know at all. I’m proud that the values we hold dear within our team of coaches here at Sheridan Resolutions seek to reflect the support we know Peter gave professional colleagues, clients, friends and strangers alike in during times of crisis.

Caroline Sheridan, Chair, Workplace and Employment CMC group and Founder of Sheridan Resolutions

Keep looking at our blogsLinkedIn and twitter for more details on what we are up to and at our website –

And don’t forget to Sign up Here  for the Sheridan Weekly. It’s free and you can unsubscribe at any time

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Sheridan Resolutions enjoys summer of global expansion

We are excited to report our ongoing global expansion this summer. We have just won our first work in the USA in Chicago working with a senior leadership team and their line managers and have started work on a female leadership programme in London and Hong Kong. We are also working in Australia, Italy, France and Singapore. Add to that a big inclusion project with a CEO and SLT with workshops in London, Birmingham and Glasgow and things are looking very healthy both at home and abroad.

Keep looking at our blogsLinkedIn and twitter for more details on our expansion and other subjects and at our website –

And don’t forget to Sign up Here  for the Sheridan Weekly. It’s free and you can unsubscribe at any time.

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Introducing …. Martin Wilson


Martin Wilson, our excellent Executive Coach here at Sheridan Resolutions, is an experienced professional in the world of leadership and talent, working internationally since 2001 with clients across both the public and private sectors. Prior to 2001, acquired multi-sector experience in senior leadership development roles within large corporate environments, including Retail and Financial Services.

Martin’s coaching style is to create a safe space within which to explore challenging issues. His approach is tailored and skilful; he senses when to push and provoke and when a more sensitive approach will yield more sustainable results. It is extremely easy to build trust with him, which allows coachees to make rapid progress. Able to navigate with ease from practical skills to the deepest work on personal barriers or drivers, he successfully opens up more choice and confidence in how others lead themselves, lead others and deliver results.

Have a look here at Martin’s thoughts on how leadership is a matter of mindset.


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Would you employ the “you” of 30 years ago?

“Would the 54 year-old me employ the 24 year-old me?” That’s the great question John Neal, CEO of Lloyd’s asks himself every morning to keep inclusivity towards younger perspectives at the front of mind. I was so happy and proud for Sheridan Resolutions to hear John and many other inspirational people in supporting the “Leaders of Tomorrow” conference last week.

This was a very special day. Younger members had the opportunity to express their views on what they feel needs to happen within the London Insurance market firms to ensure it attracts the right individuals to satisfy changing customer demands and meet the future market challenges.

Look at the video of John Neal in this link or scroll down this week’s Sheridan Weekly. In it, he talks of the importance of putting inclusivity at the top of every boardroom agenda and floats the increasingly popular ideas of shadow young executive teams and reverse mentoring.

What I took away was the importance of creating time and space to keep checking in with one’s own inclusivity. This means communicating with bravery, listening to views from every possible source and, where necessary, taking bold decisions.

Keep looking at our blogsLinkedIn and twitter. And don’t forget to Sign up Here  for the Sheridan Weekly. It’s free and you can unsubscribe at any time.

Caroline Sheridan, Chair, Workplace and Employment CMC group and Founder of Sheridan Resolutions

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Reinforce humanity during times of change

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There is a strong theme of the “digital workplace” emerging. We hear great stories on how the world of work is being shaped by the power of technology. Change is going on all around us and somehow, amid the upheaval, we need to make sense of it all.

Here at Sheridan Resolutions we see that the key to helping business leaders realise their full potential is to strengthen professional relationships and create high-performing workplaces. To do this, any focus on leadership development, team performance, executive coaching and mediation services has to focus more resolutely than ever, even in the face of sweeping digital changes, on maintaining and improving the fabric of workplace relationships.

This is increasingly difficult in the face of massive disruption. Business today relies increasingly on innovation as the bedrock of its success and many organisations are not prepared when faced with the disruptive innovation of others. As a result, more businesses are taking proactive steps not just to survive, but to thrive from disruption to their established methods and markets.

Even in the face of big changes, it’s important for us to cling to one constant – that it’s still possible for leaders to flourish through their humanity.

Don’t forget to Sign up Here  for the Sheridan Weekly. It’s free and you can unsubscribe at any time.

Caroline Sheridan, Chair, Workplace and Employment CMC group and Founder of Sheridan Resolutions

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