Our Approach

Sheridan Resolutions prides itself in delivering outstanding results every time. Our purpose is to maximise potential, ensuring that businesses get the most out of their people at all levels of the organisation, the prerequisite to genuine transformation.

The aim of Sheridan Resolutions is to help clients to excel in the following areas:-

  • Leadership development: to challenge senior leaders to be the best they can be.
  • Team performance: to drive both individual and collective excellence.
  • Executive coaching: to unlock self-learning and hence maximise potential.
  • Workplace mediation: to repair professional relationships and leave organisations stronger.

 

We aim to make a difference at all levels within an organisation. Programmes are tailored and developed by requirement to ensure we get the results our clients want to achieve. We select meticulously both the tools best suited to the needs of the individuals, whether that be 360 degree feedback, psychometric testing or surveys, and the people who are to deliver the programme or coaching assignment.

Trust – Our commitment to our work means earning trusted advisor status with you, being available when you need us and focusing on outcomes. We do this by creating an environment to help people find their own way to understand what they want to achieve.

 

Excellence – We are highly rated for the excellence of our work as well as our qualifications. Our unique skill lies in developing a presence and a sense of self among those with whom we work.

 

Flexible – Our ability to flex and apply the combined skillsets of coaching, mediation, leadership and team development provides a uniquely blended solution to those we work with.

 

Value – Sheridan Resolutions provides these services without big company overheads. We are both flexible and competitive with a reputation for value as well as trust, excellence and blend.

We actively seek partnerships with other providers that enhances our offering to the benefit of our clients. We select partners based on the need of our clients and those that fit with the environment or culture within which we are working. The selection process ensures we are developing bespoke solutions that are best suited to business needs We also collaborate with other organisations that our clients specifically would like us to partner with ensure we deliver the best outcomes for our clients.

Caroline Sheridan

Caroline is a leading Mediator, Executive Coach and Facilitator who has worked in a large number of diverse organisations across a range of industries including financial and professional services, public sector, media, insurance, not-for-profit. She brings a wealth of experience in leading and managing individuals and teams in senior leadership roles.

A CEDR Chambers Mediator recommended in various directories including Chambers UK and the Legal 500, Caroline was appointed to the Board of the Civil Mediation Council in February 2017 and is Chair of its Workplace and Employment group.

With a strong corporate background in HR, Compliance and Marketing and a reputation for resolving disputes and strengthening workplace relationships at every level, Caroline draws on a range of disciplines, enabling her to choose the most appropriate method for her client or a party’s needs as appropriate. Caroline is committed to on-going professional development. Examples include her qualifications and development in: professional supervision and executive coaching at Henley Business School; systemic and family constellations; counselling, psychotherapy and hypnotherapy; gestalt; Time to Think; Harvard’s Negotiation Programme; Master Neuro-Linguistic Programming; level A and B psychometrics, Fellow of the CIPD and the Association for Coaching. MA in HRM.

Read more about Caroline.

To view Caroline’s LinkedIn profile, click here.
To read Caroline’s CEDR mediation biography, click here.

Our People

Sheridan Resolutions selects only the best associates and partners to work with to ensure that our customer needs and our high standards are met every time.  We have a diverse team of highly-experienced consultants that can deliver across our range of offerings. We assign our associates on a project by project basis, ensuring their experiences and passion are directed in the right areas.

Our coaches are experienced, thought-provoking and pragmatic. Their work typically encourages individuals to achieve positive, sustainable change using a strengths-based, integrative approach.

Our mediators have the very highest success rates in resolution and are drawn from CEDR Chambers’ Lead Panel. Most are personally rated in legal directories including the Legal 500 and Chambers UK.

Our leadership and team development programme experts employ a variety of styles to choose to suit the client. All are experts in their fields, have extensive training experience and are ILM-approved.

Tracy Barr

Ian Claffey

Sasha Kveder

Martin Wilson

Esther Flatley

Jo Bond

Helen Aldridge

Kate Wright

Gwyn Thomas

Our coaches are thought-provoking and pragmatic. Their work typically encourages individuals to achieve positive, sustainable change using a strengths-based, integrative approach drawing on a broad range of psychological approaches. We believe that individuals have the internal resources to find their own answers, and we help clients understand that there are thoughts and decisions to be made which have a direct bearing on the achievement of the results they desire.

All of our coaches have extensive experience, hold professional coaching qualifications and are engaged in ongoing personal and professional development. We only work with coaches we know, like and trust to share our approach and our values. We recognise that all coachees are different and so we maintain a coaching team both large and diverse enough in its style and approach to cater for the widest range of seniorities, issues and personalities. All run successful coaching practices and have sound business and line management experience.

Each coaching assignment is individually tailored to the client’s requirements. Through our network we can provide a choice of coaches so that the chemistry between the client, the organisation and the coach will work. However, Sheridan Resolutions will make an honest assessment of your coaching assignment at the start, and if we don’t think that we can offer you a suitable coach, we will say so up front and help find you someone who can.

Caroline Sheridan leads our workplace, employment and commercial mediation panel. We work with mediators with only the very highest success rates in resolution. Over 90% of the mediations we undertake lead to an agreement.

Our mediators deal with disputes and allegations across all sectors, in particular workplace and employment, banking and finance, insurance, commercial, education, property, healthcare and pharmaceutical, charities, IT and pensions. All have obtained the highest levels of training in advanced mediation techniques, and possess significant expertise and experience.

Our mediators are registered with the Civil Mediation Council and are typically drawn from CEDR Chambers’ lead panel. Most are personally rated in legal directories including the Legal 500, Chambers UK and Who’s Who Legal Experts Guides.

Over and above pure mediation services, our team offers open, in-house and bespoke training programmes including:

Workplace and commercial mediation skills training

Mediation awareness training

Negotiation skills

Bespoke conflict management courses

We actively seek partnerships with other providers who enhance our offering to the benefit of our clients. We select partners based on the needs of our clients and those who fit with the environment or culture within which we are working. The selection process ensures we are developing bespoke solutions that are best suited to the business needs. We also collaborate with other organisations that our clients recommend to ensure we deliver the best outcomes for them.

We have worked with People Risk Solutions, Centre for Effective Dispute Resolution, Nurturing Winners, Lane4, The Gap Partnership and 10Eighty by way of example.

We hand pick our trainers to provide our clients with a variety of styles to choose from, to enable us to develop bespoke training sessions and to ensure maximum availability. All our trainers are experts in their fields (many have standing associations with reputable business schools), have extensive training experience and are ILM-approved.

Gwyn Thomas runs our ILM Leadership and Management suite of programmes.