It’s so important to understand the role that emotions play in the workplace.

When employees turn to a mediator to help resolve their legal disputes, they bring not only evidence but also emotions with them. Workplace conflict that leads to anxiety in one employee may promote anger in another – everyone is different. Deciding whether or how to address varied emotions that stand in the way of resolution is a key to a successful mediation.

However, it’s important to understand that emotions are the salvation, as well as source, of workplace challenges. And there’s nothing wrong with emotions – we should be encouraged to be how we feel within work, as well as outside. And increasingly, leaders must make a positive emotional connection with those that they seek to inspire, in order to get the results they need. The greatest therapy for the seemingly endless stream of daily challenges facing employees is for them to understand clearly a pride and purpose underpinning what they do.

Leaders therefore need to set out with clarity, honesty and emotion why they advocate a particular business strategy, as well as the detail of what they intend to do. They need to spell out the opportunity that the business is seeking to seize and be frank about what the consequences for the business of not doing so.

The pressures on a modern leader are intense and so businesses need to give their top people the time to think about how they can lead with emotional intelligence.