Our Approach

Sheridan Resolutions prides itself in delivering outstanding results every time. Our purpose is to maximise potential, ensuring that businesses get the most out of their people at all levels of the organisation, the prerequisite to genuine transformation.

Our Values


We maximise our strengths, passion and expertise to best support our clients’ needs.


We deliver high quality tailored solutions in line with the promises we have made in a timely and ethical way


We act as one, with deep mutual respect, a sense of belonging, safety and trust.


We believe in being real and are open to ideas, challenge and diversity.

Our People

Sheridan Resolutions has a diverse team of highly experienced consultants who can deliver globally across a range of offerings. We are very proud to have won awards for our work. We hand-pick our associates for assignments, always ensuring that their expertise and experiences are directed to the right areas.

Tracy Barr

Ian Claffey

Sasha Kveder

Martin Wilson

Esther Flatley

Jo Bond

Helen Aldridge

Kate Wright

Gwyn Thomas

Caroline Sheridan: CEO

Caroline is founder and CEO of Sheridan Resolutions Ltd and a highly regarded Executive Coach and Mediator. She has worked in a large number of organisations across a range of industries including financial and professional services, public sector, media, insurance and not-for-profit. She brings a wealth of experience in leading and managing individuals and teams in senior leadership roles and is delighted to be working alongside lexpert coaches, facilitators and mediators who have similar values to her own.

A CEDR Chambers Mediator recommended in various directories including Chambers UK and the Legal 500, Caroline was appointed to the Board of the Civil Mediation Council in February 2017 and is Chair of its Workplace and Employment group.

With a strong background in HR, Compliance and Marketing and a reputation for resolving disputes and strengthening workplace relationships at every level, Caroline draws on a range of disciplines, enabling her to choose the most appropriate method for her client or a party’s needs as appropriate.

To view Caroline’s LinkedIn profile, click here.
To read Caroline’s CEDR mediation biography, click here.

Our coaches are thought-provoking and pragmatic. Their work typically encourages individuals to achieve positive, sustainable change using a strengths-based, integrative approach drawing on a broad range of psychological approaches. We believe that individuals have the internal resources to find their own answers, and we help corporate and individual clients understand that there are thoughts and decisions to be made which have a direct bearing on the achievement of the results they desire.

We only work with coaches we know, like and trust to share our approach and our values. We recognise that all coaches are different and so we maintain a coaching team both large and diverse enough in its style and approach to cater for the widest range of seniorities, issues and personalities.

Each coaching assignment is individually tailored to the individual client’s requirements. Through our network we can provide a choice of coaches so that the chemistry between the client, the organisation and the coach will work. Sheridan Resolutions will make an honest assessment of your proposed coaching assignment at the start, and if we don’t think that we can offer you a suitable coach, we will say so up front and help find you someone who can.

We work with mediators with only the very highest success rates in resolution. Over 90% of the mediations we undertake lead to an agreement.  Our mediators deal with disputes and allegations across all sectors, in particular workplace and employment, banking and finance, insurance, commercial, education, property, healthcare, charities and IT.  All have training in advanced mediation techniques and possess significant expertise and experience.  Our mediators are registered with the Civil Mediation Council and are typically drawn from CEDR Chambers’ lead panel. Most are personally rated in legal directories including the Legal 500, Chambers UK and Who’s Who Legal Experts Guides.

We actively seek partnerships with other providers that enhances our offering to the benefit of our clients. We select partners based on the needs of our clients and those that fit with the environment or culture within which we are working. The selection process ensures we develop bespoke solutions to particular issues. We also collaborate with other organisations that our clients request or recommend to ensure we deliver the best outcomes.